The clarification specifically states that COVID-19 is not an excuse for holding passengers’ money: “ The obligation of airlines to provide refunds, including the … COVID-19 Mail Processing Delays It’s taking us longer to process mailed documents including: Refunds | Internal Revenue Service This Refund Credit Note can be used to book another holiday at a later date and, in the meantime, it is protected by Abta/Atol – if your original booking had that protection. Clearly you haven’t gone through the refund process with Eurowings so you are unable to assist on this matter. At Eurowings around half of the 378,000 applications for refunds are still unprocessed. Self-Servicing via the Eurowings app If your flight is cancelled, the Eurowings app will automatically start searching for alternative flights. Here are expert tips to get your money back. The 2020 Glastonbury Festival is the latest in a long list of events that have been cancelled because of coronavirus. You can actively search for suitable alternatives as well. My question was directed to people who had requested a refund from Eurowings. Southwest is now taking a hard stand on not refunding my tickets. Refunds, Reimbursement, and Compensation: Eurowings No-one wants to hear that their flight has been delayed, or even worse, canceled. But if it has happened to you, you may may be able to get your money back and claim up to $700 (€600) per person in either Eurowings delay compensation or Eurowings cancellation compensation. Some travelers are finding it hard to get a refund when travel plans are canceled due to the coronavirus. If you wish to change or cancel your flight reservation, we will contact the airline on your behalf. Get information about tax refunds and updates on the status of your e-file or paper tax return. In case no convenient alternative is available, claim a flight … Travel plans have been put on hold due to the novel coronavirus (COVID-19) and many airlines have canceled flights in response to travel restrictions and drastically decreased demand. Because of the coronavirus outbreak the airline industry is facing a difficult situation with a large number of flight cancellations and pending payment refunds. Consumers looking for refunds have been blindsided by new policies and airlines offering anything but money back in the form of an actual cash refund. I had purchased tickets for my family to come visit me in San Francisco a while back before the outbreak occurred. If your flight was not booked directly via Eurowings or one of our partners, please contact your booking partner (e.g. All I was looking to do was get some idea of how long the process takes. 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