Excellent Customer Service After months of thinking about it I finally decided to try out Fab Fit Fun and purchased a seasonal box. After getting a few emails after purchase with all of the advantages of upgrading to an annual subscription - 3 days later I decided to upgrade. Invites can only be sent to emails without FabFitFun customer accounts. Phone Number 855-313-6267 Monday-Sunday 4AM-12AM PST. You also have the option of returning individual items in the box, per FabFitFun’s terms and conditions. My Subscription Addiction is the #1 site for all things subscription boxes. Enable notifications to get the latest FabFitFun spoilers, reviews, deals, and news delivered to your inbox. 3 of 4 . You are visiting Fabletics with an unsupported browser. 4 of 4 . Only 1 … 2 of 5 . FabFitFun will choose this item for the subscriber: 1 of 4 . Use code MSASPRING to get a FREE Mega $200 Gift Bundle with your first box when you sign up for an annual subscription! Written by MSA. You can exercise these rights to cancel your subscription and obtain a refund by contacting our Customer Care Team at vip@fabfitfun.com or 1.855.313.6267. FabFitFun, Inc. Alternatively, you may fill out a cancellation form available here, and send it to our Customer Care Team at vip@fabfitfun.com. FabFitFun’s free gift program is an opportunity to reward our most loyal members with an easy way to share FabFitFun with friends and family. Response 02/04/2021 The FabFitFun Spring 2021 Add-On sale starts now for annual subscribers! Skin Forum Sun’s Out, Pouts Out Lip Mask ($16 value) 1 of 5 . If you haven’t signed up for FabFitFun yet: COUPON: Expiring Soon! To FabFitFun, the “Customer is Queen.” And this has led to some innovative and creative solutions in managing their large (and growing) support team. FabFitFun uses a formalized reporting process that scores agents on a variety of measures: productivity (attendance, customer wait times, etc. If you aren’t familiar, subscribers get access to the Add-On sale, and can add on products to their box at deep discounts. BEWARE. I have been offered zero service recovery and am now out the money I paid for the annual subscription as I can't even log in. Analysis of Customer Reviews and Complaints 2 of 4 . We recently sat down with Caitlin Logan, Senior Director of Customer Experience at FabFitFun to talk about the metrics she uses to manage her 200 person team of customer support agents. 3 of 5 . Customer service Retail value Quality of products Curation Ease of canceling Coupon. 4 of 5 . ), technical compliance, soft skills, and service outcomes such as first contact resolution and “save rate” (customer retention). What is the FabFitFun Customer Service Number? Initial FabFitFun complaints should be directed to their team directly. You can find contact details for FabFitFun above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Customer service Retail value Quality of products Curation Ease of canceling Coupon. If your FabFitFun delivery is damaged, missing an item, or is lost, you should notify customer service within two weeks of the delivery date specified on your confirmation email. Shipping Delay Notice: Due to COVID-19, members may experience shipping delays. Unsupported browsers can put your security at risk. Here’s how it works: Use the form to send your friend an invite to try FabFitFun. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FabFitFun Customer Service. Deal Alert! Please expect up to 1 month for processing your order, plus an additional 5 business days for standard shipping. 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